Professional Skillset Training for Support Staff: Expectation Management
10 September from 13h - 16h30 in Leuven and the possibility to join online on 19 November from 13h -15h for a recap
General context
Enhancing Skills in expectation management through strategic questioning, SMART goal setting, and effective feedback.
In the second part of our three-module professional skillset training series, we delve into the critical aspects of expectation management. This module focuses on practical experimentation with strategies that can transform your approach. You'll engage in hands-on exercises centered around tackling specific project scenarios, addressing timeline challenges, improving workstream communication and aligning team efforts.
Questions to ponder include:
- How do you formulate precise goals when faced with uncertainties regarding the project or your client’s commitment?
- What steps can you take when faced with unexpected hurdles such as changes in team composition, shifting responsibilities or alterations in timelines and reporting structures?
- Moreover, how do you navigate the delicate art of delivering constructive feedback or managing challenging (read ‘bad’) news?
Prepare to roll up your sleeves and engage in candid discussions as we tackle these pivotal topics head-on.
This training will be a combination of theory, role playing, exercises and situation analysis. The focus will be on practicing.
The in person half-a-day training will be followed by an online follow-up of 2 hours to recapitulate and discuss how what you learned could be implemented and if there were possible challenges.
For VIB support staff, lab technicians and admin.
Trainers
Barbara Baert
As a professional Life-work company coach, Barbara is always looking for new challenges with focus on continued improvement. Science is her second passion and this suitcase of knowledge and her 11y experience as a lab manager have become the foundation of her career as coach. She has taken new but known steps in the world of coaching, mentoring and work on the skills such as life-work balance, management communication, leadership training, talent development and competence performance & performance management.
In 2021, Barbara started her own practice B-Management Coaching & Consulting to share her passion and experience. To help people step out of their comfort zone in a safe way with their own specific talents and competence is her main goal, which is essential for self-development and enforcement in a company. And of course important for both the employee as the team leader! Because management of change starts from within oneself and clear communication between each other.
Program
1. What is expectation management?
- Game players: responsibilities.
- Essential elements (Timelines/ workstreams/ team alignment).
2. The importance of good questioning:
- Types of questions and how to use them.
- How to receive and actual response to your question.
3. Formulate your goals and you will have a better OUTCOME.
- What is your communication identity?
- Formulation & communication tools: SMART/ OUTCOME/COSMOS.
4. Re-managing expectations:
- How to handle the change-control process.
- How to come to an agreement.
- The difference between co-creation and cooperation.
5. The art of feedback
- Communication structures: DESC/ I see, I feel, and you, what next?
- Giving and receiving feedback.
- How to handle negative feedback.
Practical info
10 September 2024
Leuven - Campus Gasthuisberg
Herestraat 49
3000 Leuven
Belgium
10 September 2024
Leuven - Campus Gasthuisberg
Please use Parking West - Follow 'Dagcentrum Onco' to get to the O&N buildings. Take the stairs on you left after exiting Parking West. You are now in front of buidling O&N4 and on the left you find O&N5.
10 September 2024
Leuven - Campus Gasthuisberg
0N5 4th floor 404-28.04.343