Professional Skillset Training for Support Staff: Expectation Management
15 October from 13h - 16h30 in Leuven and the possibility to join online on 17 December for a recap
General context
Enhancing Skills in expectation management through strategic questioning, SMART goal setting, and effective feedback.
In the second part of our three-module professional skillset training series, we delve into the critical aspects of expectation management. This module focuses on practical experimentation with strategies that can transform your approach. You'll engage in hands-on exercises centered around tackling specific project scenarios, addressing timeline challenges, improving workstream communication and aligning team efforts.
Questions to ponder include:
- How do you formulate precise goals when faced with uncertainties regarding the project or your client’s commitment?
- What steps can you take when faced with unexpected hurdles such as changes in team composition, shifting responsibilities or alterations in timelines and reporting structures?
- Moreover, how do you navigate the delicate art of delivering constructive feedback or managing challenging (read ‘bad’) news?
Prepare to roll up your sleeves and engage in candid discussions as we tackle these pivotal topics head-on.
This training will be a combination of theory, role playing, exercises and situation analysis. The focus will be on practicing.
The in person half-a-day training will be followed by an online follow-up of 2 hours to recapitulate and discuss how what you learned could be implemented and if there were possible challenges.
For VIB support staff, lab technicians and admin.
Trainers
Barbara Baert
As a laboratory manager, Barbara soon discovered her passion for training and coaching. Her scientific studies taught her analytical thinking, but managing and guiding managers, employees and students trained her in the business world. 12 years of experience in people management, that's what makes your toolbox grow!
In 2021, however, Barbara opted for a career switch to professional company training and coaching. The focus included mentoring, sharpening professional soft skills, team operations and (self)leadership. and so she started B-management coaching & consulting (BMC).
As a professional skill set facilitator, she is always looking for new challenges with an emphasis on continuous improvement and broadening her horizon. She believes in goal-oriented professional transformation with a view to maintaining individuality and growing your own tools.
Helping others to step out of their comfort zone based on their own talent and strengths is one of her driving forces that she feels is essential for transforming managers and new, upcoming young potentials. She is an open-minded and disciplined professional with a quality-driven mindset.
Program
1. What is expectation management?
- Game players: responsibilities.
- Essential elements (Timelines/ workstreams/ team alignment).
2. The importance of good questioning:
- Types of questions and how to use them.
- How to receive and actual response to your question.
3. Formulate your goals and you will have a better OUTCOME.
- What is your communication identity?
- Formulation & communication tools: SMART/ OUTCOME/COSMOS.
4. Re-managing expectations:
- How to handle the change-control process.
- How to come to an agreement.
- The difference between co-creation and cooperation.
5. The art of feedback
- Communication structures: DESC/ I see, I feel, and you, what next?
- Giving and receiving feedback.
- How to handle negative feedback.
Practical info
15 October 2024
Leuven - Campus Gasthuisberg
Herestraat 49
3000 Leuven
Belgium
15 October 2024
Leuven - Campus Gasthuisberg
Leuven train station is approximately 4 km from the campus Gasthuisberg. Buses depart very regularly to the Gasthuisberg Campus from Leuven train station.
For tickets and up to date schedules visit website De Lijn or use the De Lijn App.
Exit at the very last bus stop ‘Gasthuisberg Campus) make sure not to exit at ‘Gasthuisberg Kliniek =
hospital)
Once you get off the bus, go to your right and go up the street until you see stairs to your left. Climb the stairs all the way up between two buildings. Look for the signs containing blue circles and white numbers and follow them all the way from 2 up to number 12. You will cross several buildings and the walk will take max. 10 minutes. When you reach number 12, you have reached O&N 5, where you can find the reception.
15 October 2024
Leuven - Campus Gasthuisberg
The Gasthuisberg campus is west of the Leuven ring. Our buildings are situated behind the hospital (see black arrow near ‘RING NOORD’ on the map). If you come from the city center, you will arrive on campus from the east side (taking Mgr. Van Waeyenberglaan and roundabout Het Teken). If you come from Heverlee or Campus Arenberg, you will arrive from the west side (taking the Celestijnenlaan and Taborweg). When you arrive uphill at the intersection with the Rega Institute and the Red Cross building, you need to take the road down to the bicycle parking at Rega Institute (see map) where you can park. Next, follow the ‘Onderwijs & Navorsing blue route’ description below (start point is #9).
15 October 2024
Leuven - Campus Gasthuisberg
You arrive via the E314 highway – EXIT 16
After 200 m, keep left to drive underneath the roundabout and into the tunnel.
Keep left and follow the arrows to Parking West.
You arrive via the Leuven ring road
At the roundabout, take the exit towards ‘Spoed / Ziekenhuis’.
Follow the ring around Campus Gasthuisberg and pass the entrance of SPOED.
Continue right until you arrive at a second roundabout.
Follow the directions for E314.
Near the Fire Brigade Station, make a U-turn and follow the directions for ‘Ziekenhuis’.
Keep left and drive downhill, underneath the roundabout and into the tunnel.
Keep left and follow the arrows to Parking West.
Next, leave the parking at level +1 using the big stairs near the vending machines.
Follow the red carpet and arrows to 'Onco Dagcentrum' to get to the O&N buildings. Take the stairs on your left after exiting Parking West. You are now in front of the O&N4 building; on the left you will find O&N5.
15 October 2024
Leuven - Campus Gasthuisberg
0N5 4th floor 404-28.04.343